Service Level Agreement

Public Network SLA

Database by Design, LLC guarantees 99.965% public network availability. If Customer experiences public network unavailability for more than 15 consecutive minutes in any calendar month, Customer will receive, at Customer’s request, one (1) day Service Credit for each 15 minutes of public network unavailability. Customer may obtain no more than one (1) month Service Credit in any given calendar month.


Private Network SLA

Database by Design, LLC guarantees 99.965% public network availability. If Customer experiences public network unavailability for more than 15 consecutive minutes in any calendar month, Customer will receive, at Customer’s request, one (1) day Service Credit for each 15 minutes of public network unavailability. Customer may obtain no more than one (1) month Service Credit in any given calendar month.


Infrastructure SLA

Database by Design, LLC guarantees 99.965% public network availability. If Customer experiences public network unavailability for more than 15 consecutive minutes in any calendar month, Customer will receive, at Customer’s request, one (1) day Service Credit for each 15 minutes of public network unavailability. Customer may obtain no more than one (1) month Service Credit in any given calendar month.


Hardware Replacement SLA

Database by Design, LLC guarantees 99.965% public network availability. If Customer experiences public network unavailability for more than 15 consecutive minutes in any calendar month, Customer will receive, at Customer’s request, one (1) day Service Credit for each 15 minutes of public network unavailability. Customer may obtain no more than one (1) month Service Credit in any given calendar month.


Notification SLA (Public/Private Network Outage)

Database by Design, LLC guarantees 99.965% public network availability. If Customer experiences public network unavailability for more than 15 consecutive minutes in any calendar month, Customer will receive, at Customer’s request, one (1) day Service Credit for each 15 minutes of public network unavailability. Customer may obtain no more than one (1) month Service Credit in any given calendar month.


Notification SLA (Scheduled Maintenance)

Database by Design, LLC guarantees 99.965% public network availability. If Customer experiences public network unavailability for more than 15 consecutive minutes in any calendar month, Customer will receive, at Customer’s request, one (1) day Service Credit for each 15 minutes of public network unavailability. Customer may obtain no more than one (1) month Service Credit in any given calendar month.

Our Network Infrastructure:

  • All Cisco Network; Edge, Core and Distribution Layers.
  • Line Rate Non-Oversubscribed Distribution Layer.
  • Redundant Bonded 10GE Uplinks
  • Fully Redundant, Multi-Homed BGP Peering From Tier1 ISP's
  • Massive Burst Capacity On All Transit Links Provides Excellent Network Stability Under Large DDoS Attacks

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